FREQUENTLY ASKED QUESTION
Shopping Information
WHAT SHIPPING METHODS ARE AVAILABLE?
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HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Delivery Times.
Payment Information
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept a variety of secure payment methods, such as:
Credit or debit cards (American Express, Discover, Mastercard, Visa, JCB)
IS BUYING ON-LINE SAFE?
Absolutely! At KOMO, we prioritize the security and privacy of our customers. Our website uses secure encryption technology to protect your personal information and payment details. We work with trusted payment providers to ensure that every transaction is processed securely. You can shop with confidence, knowing that your data is safe and protected every step of the way.
HOW DO I RETURN AN ITEM?
If you need to return an item, simply contact our customer service team within [30 days] of receiving your order. We’ll provide you with instructions and a return shipping label if applicable. Please ensure the item is unworn, unwashed, and in its original packaging with tags intact. Once we receive and inspect the returned item, we’ll process your refund or exchange as requested. For more details on returns and refunds, please refer to our full Return Policy on our website.
Orders and Returns
HOW DO I TRACK MY ORDER?
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DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you don’t need an account to place an order. You can check out as a guest, but creating an account has benefits, like a faster checkout experience, easy order tracking, and access to exclusive offers.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
If you have any questions or concerns, feel free to reach out to our customer service team via email or our contact form on the website. We’re here to help and are committed to making your KOMO experience as smooth and enjoyable as possible.
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you need to cancel or make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate your request. However, once an order has been processed, we may not be able to make changes. Our support team is here to help with any adjustments you may need.
HOW DO I TRACK MY ORDER?
Once your order has been dispatched, you’ll receive an email with a tracking number and a link to track your shipment. Simply click the link to view the real-time status of your package. If you have any issues with tracking, feel free to reach out to our support team.
HOW DO I PLACE AN ORDER?
Placing an order with KOMO is easy! Browse our collection on our website and select the items you’d like to purchase. Choose your preferred size and color (if applicable), then click “Add to Cart.” When you’re ready to complete your purchase, go to your cart and click “Checkout.” Follow the prompts to enter your shipping information and payment details. Once your order is confirmed, you’ll receive an email with your order summary and further updates on the status of your order.